Do you have questions or concerns about your order, our food or how to place your order? The fastest way to get an answer to your question is to look in our FAQ below. You can also contact us via the chat in the bottom right corner or via email or phone.
Questions about the meals
All of our meals are prepared using fresh ingredients by professional chefs in our kitchens and approved by our registered dietitian. This means that you can tailor your meals to meet your specific dietary needs, adapting the right number of calories and nutritional values for a balanced healthy diet.
All our ingredients and meat are sourced from carefully approved and certified suppliers. The certifications are in accordance with current legal requirements for hygiene, animal welfare and safety.
We freeze our meals immediately after cooking to preserve its natural, flavour, texture, and lock-in nutrients. Freezing ensures that our meals stay free from artificial flavours and preservatives, so that you can enjoy wholesome meals that taste as good as fresh. Additionally, freezing significantly extends the shelf-life, provides convenience, reduces food waste and our environmental impact.
Please check cooking instructions before heating any of our meals for best results. We recommend microwaving your meal however, they can also be oven-cooked at a temperature of 120° max. Please check the product label or product catalogue for exact cooking guidelines.
Questions about the delivery
- We deliver to most UK mainland postcodes. We strive to reach as many areas as possible, however, there may be some remote locations where delivery may be limited. If you are unsure whether we deliver in your area, you can check during the basket checkout process or contact our customer services team on 01206 854564 or email customerservices@bonculina.co.uk.
We recommend you are at home to receive your delivery so the meals can be placed straight into the freezer. But it’s no problem if you’re out! When you place your order, you will be asked if you have a safe place to leave your parcel if you’re not in. You will also receive a tracking number from our delivery partner DPD so that you can track the status of your order and the expected time of delivery.
Please note that once the meals have been delivered the responsibility for the meals will be transferred to you. The meals should be placed into the freezer as soon as you receive or pick up your delivery. Please check that the delivery address details are correct before confirming and placing your order. We are not responsible for any incorrect delivery details.
Please contact our customer services team if you have any queries or require any support on 01206 854564 or email customer services at customerservices@bonculina.co.uk.
Our meals are packed into our unique temperature-controlled insulated packaging ensuring that they stay frozen and food safe when they are delivered to your door. As soon as you receive your delivery, it is important to place your meals straight into the freezer.
Questions about Recycling
Our dishes are delivered in Torus Pak, which is designed to make it easy to serve the meal straight on the plate. The plastic in the Torus Pak tray contains one of the most widely recyclable plastics, just place in your local recycling bin.
A Meal for A Meal
A Meal for A Meal is a social charity initiative; for every meal of BonCulina that is sold a meal is contributed to a child in need in Africa. The initiative helps to ensure that more children in poor African countries receive a proper meal a day and thus have better living standards and nutritional intake. Read more about A Meal for a Meal here.